Professional Profile
Detail oriented IT Support professional with a Bachelor of Science in Information Technology (2025),
experienced in end user support within Windows environments. Skilled in hardware and software
troubleshooting, printer and peripheral support, and basic networking including LAN, IP, DNS,
and DHCP. Strong in remote and onsite support, user account management, password resets,
and ITSM based documentation, with a reliable and service focused approach.
Technical Skills
- IT Helpdesk and End User Support
- Windows 10 and 11 Installation and Troubleshooting
- Hardware Diagnostics and Repair
- Printer and Peripheral Support
- Remote Support using AnyDesk and TeamViewer
- Email Support Outlook and Microsoft 365 Basics
- Networking Fundamentals LAN IP DNS DHCP
- User Account Management and Password Resets
- Antivirus and Endpoint Security Basics
- Microsoft Office Application Support
Work Experience
Senior IT Support and Technical Support – Dexora Digital
April 2025 – January 2026
- Provided Tier 1 and Tier 2 technical support for Windows systems, hardware, printers, and applications.
- Resolved LAN connectivity, IP configuration, and DNS related issues.
- Delivered onsite and remote IT support ensuring operational continuity.
Junior IT Support and Administrative Support – Sunsoft.pk
April 2024 – April 2025
- Handled daily helpdesk requests for Windows and office productivity tools.
- Provided printer setup, email configuration, and workstation support.
- Assisted with routine system updates and preventive maintenance.
Junior IT Support and Technical Support – Digital Googlers
2024 – 2025
- Delivered basic desktop support and troubleshooting for end users.
- Assisted with hardware, software, and connectivity issues.
Education
Bachelor of Science in Information Technology (BSIT)
MNSUAM University | 2021 – 2025
GPA 3.3 out of 4.0
Languages
- English Professional
- Urdu Native